TrustView Product Walkthrough
From Investor Request
to Execution
How a trust company team of 10 manages investor operations
end-to-end through TrustView
10
Team members
6
Roles
3
Trust entities
45
Beneficiaries
The Scenario
Helvetia Trust AG receives a
quarterly reporting request
A trustee of the Müller Family Trust logs into the portal and requests the Q1 2026 valuation report. Let's follow this request from the moment it enters the system through to delivery.
Requesting party
Dr. Hans Müller
Trustee — Müller Family Trust
Entity
Müller Family Trust
Zurich · CHF · 3 beneficiaries
Request
Q1 2026 Valuation
NAV update + quarterly report PDF
Step 1 · Investor Action
Trustee logs in & sees the portal
Dr. Müller receives a magic link, opens his dashboard, and sees his portfolio
portal.helvetiatrust.ch/dashboard
Müller Family Trust
Welcome back, Dr. Müller · Last login: 2 days ago
Request Report
CHF 48.2M
Total NAV
+12.4%
YTD Return
CHF 2.1M
Distributions
1.8x
TVPI
Q1 2026 report is being prepared. You'll be notified when it's ready for download.
Step 2 · Backoffice Queue
Request appears in the team queue
All incoming requests from investors land in a shared queue. Auto-assigned based on entity.
backoffice.helvetiatrust.ch/requests
Active Requests
Müller Family Trust
Q1 2026 Valuation Report — requested by Dr. Hans Müller
→ Sarah K.
2m ago
Berger Holding AG
Tax certificate 2025 — document upload
Thomas M.
1h ago
Schneider Foundation
New beneficiary onboarding — KYC pending compliance
Lisa R.
3h ago
Müller Family Trust
Distribution statement Q4 2025 — delivered
Sarah K.
1d ago
Steps 3–6 · Execution Pipeline
The team processes the request
Step 3
Data Import
Ops Admin
Uploads latest custodian positions (CSV from UBS, Credit Suisse). System validates format + maps to holdings.
→
Step 4
Validate & Value
Analyst
Reviews holdings, enters Q1 NAV (CHF 48.2M), reconciles with fund admin statements. Marks "ready for review".
→
Step 5
MD Approval
Managing Director
Reviews valuation dashboard. Checks figures against prior quarter. Clicks "Approve" — numbers go live on portal.
→
Step 6
Deliver & Notify
Client Manager
Uploads Q1 PDF report. Sets visibility: trustees + advisors. Sends notification to Dr. Müller. Request closed.
Average processing time: 4-6 hours from request to delivery · Each step has an SLA timer visible in the backoffice
Step 7 · Delivery
Investor receives the report
Dr. Müller gets an email notification, logs in, and downloads the watermarked PDF
portal — Documents
Documents
📄
Q1 2026 Valuation Report
Uploaded today · 2.4 MB · PDF
Download
📄
Distribution Statement Q4 2025
3 weeks ago · 1.8 MB · PDF
Downloaded
📄
Trust Deed Amendment #3
2 months ago · 540 KB · PDF
Downloaded
Watermark Protection
Every PDF downloaded through TrustView is automatically watermarked with the beneficiary's name:

Dr. Hans Müller — Confidential

This is injected server-side on each download — the original file stays clean. If the document leaks, you know exactly who shared it.
Notification
Email sent: "Your Q1 2026 Valuation Report is ready"
Portal notification: Badge on Documents tab
Magic link: One-click login, goes directly to document
Monitoring · Managing Director View
How Chris monitors everything
The MD dashboard shows real-time team activity, request pipeline, and compliance status
backoffice — MD Dashboard
3
Open Requests
1
Awaiting Approval
12
Completed This Week
4.2h
Avg Response Time
Pending Your Approval
Müller Family Trust
Q1 NAV: CHF 48.2M
Approve
Reject
Team Activity (today)
● Sarah K. uploaded 3 documents
● Thomas M. updated 2 valuations
● Lisa R. onboarded 1 beneficiary
● Marc W. reviewed 5 audit entries
Monitoring · Audit & Compliance
Complete audit trail
Every action is logged immutably — who did what, when, and to which resource. Exportable for regulators.
backoffice — Audit Log
Audit Log — Müller Family Trust
Export CSV
Time
Action
User
Detail
16:42
Download
Dr. Hans Müller
Q1 2026 Valuation Report.pdf — watermark applied
16:30
Notify
Sarah K.
Sent notification to Dr. Müller — "Q1 report ready"
16:28
Upload
Sarah K.
Q1 2026 Valuation Report.pdf — visibility: trustees, advisors
15:45
Approve
Chris Bond
Q1 NAV CHF 48.2M approved — published to portal
14:20
Edit
Thomas M.
Updated NAV: CHF 47.8M → CHF 48.2M (PE mark-to-market adj.)
11:00
Import
Anna P.
UBS positions CSV — 14 holdings imported, 0 errors
09:15
Dr. Hans Müller
Requested Q1 2026 Valuation Report via portal
Monitoring · Quality Assurance
Impersonation mode
Before sending a notification, any team member with permission can "view as" the beneficiary to verify exactly what they'll see
Viewing as: Dr. Hans Müller (Trustee)
Impersonated by Sarah K. · All actions logged
Sarah sees exactly what Dr. Müller will see:
✓ Dashboard with correct NAV figures
✓ Only documents marked "trustee" visible
✓ No access to advisor-only docs
✓ Correct entity name and role badge

Once satisfied, she exits impersonation
and sends the notification.
Impersonation Audit Entry
{
  "action": "impersonation_start",
  "contact": "Sarah K.",
  "impersonated": "Dr. Hans Müller",
  "entity": "Müller Family Trust",
  "timestamp": "2026-04-25T16:25:00Z",
  "duration": "3m 12s",
  "actions_taken": ["viewed_dashboard", "viewed_documents"]
}
Summary
Request → Execution: 4.5 hours
09:15
Dr. Müller requests Q1 report
Portal · Auto-assigned to Sarah K.
11:00
Ops imports custodian data
14 holdings from UBS CSV
14:20
Analyst validates & enters NAV
CHF 48.2M — PE mark-to-market adjustment
15:45
MD approves valuation
One-click approval, figures go live
16:25
Client Mgr impersonates to verify
3 min check — dashboard + documents OK
16:28
Report PDF uploaded
Visibility: trustees + advisors
16:30
Notification sent to Dr. Müller
Email + portal badge
16:42
Dr. Müller downloads report
Watermarked PDF · Request closed ✓
Every step logged in audit trail · MD had full visibility throughout · Zero emails exchanged
One system.
Full visibility.
Zero blind spots.
TrustView replaces email chains, shared drives, and spreadsheets with a single platform where every investor interaction is tracked, approved, and auditable.
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